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Portfolio · KL, Malaysia

Nidin Shah
Ryidhzuan

API, Cloud & Data Analytics enthusiast.

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Nidin Shah
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01

Technical Skills

Technical support specialist with hands-on experience in system integrations and a growing focus on cloud infrastructure and AI technologies.

📂
SQL
Database
☁
AWS
Cloud
🤖
AI / LLM
Machine Learning
📡
REST APIs
Integration
🔬
Python
Engineering
02

About Me

Technical support specialist with experience in fintech systems, backend integrations, and infrastructure-related troubleshooting. Skilled in resolving technical issues, supporting API-based systems, and working with cloud platforms in fast-paced environments.

Currently expanding my hands-on experience in AWS, cloud infrastructure, and AI technologies through personal projects and continuous learning. I enjoy understanding how systems work behind the scenes and building practical solutions that improve reliability and user experience.

70+
tickets resolved daily across Asia Pacific & Japan
30%
Downtime reduction achieved
95%
SLA compliance rate maintained
03

Work Experience

Apr 2025 – Nov 2025MarTech

Solutions Support Specialist – APJ

Impact.com (MarTech)

  • Delivered enterprise-level product support to customers and partners across Asia Pacific & Japan via chat and ticketing systems.
  • Managed support cases end-to-end in Salesforce, Jira, and Slack, from logging through resolution and follow-up.
  • Led full-cycle integrations for API, FTP, payment systems, contracts, and fraud-check processes, ensuring data accuracy.
  • Authored internal and external knowledge-base documentation to improve self-service adoption and best practices.
  • Identified recurring pain points and collaborated cross-functionally to surface product improvement opportunities.
SalesforceJiraREST APIsSlackimpact.com backends
Jan 2024 – Nov 2024Fintech

Technical Support Specialist

Fiuu (formerly Razer Merchant Services), Kuala Lumpur, Malaysia

  • Provided comprehensive technical support to 70+ SMEs across Southeast Asia, resolving backend integration challenges and reducing downtime by 30%.
  • Led API backend integration, troubleshooting payment issues, and optimizing transaction monitoring systems.
  • Managed settlement processes and fraud detection tickets, ensuring a 95% SLA compliance rate.
  • Appointed as VIP partner to deliver priority support to high-profile clients including banks and government entities.
  • Provided one-on-one phone support for client issues, integration concerns, and remote troubleshooting.
SaaSFreshdeskREST APIsAWS MonitoringGitLabSQL
04

Featured Projects

☁

AWS Cloud

Building and deploying on AWS, S3, Amplify, Lambda, and API Gateway. Still learning, but shipping real projects along the way.

View Projects →
🔌

API & Integrations

Day-to-day experience integrating and troubleshooting REST APIs, from payment systems to merchant onboarding across Southeast Asia.

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📁

Support & Research

Side projects and miscellaneous technical work outside of cloud and API.

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05

Education

2021

Information Technology

Taylor's University, Malaysia

Graduated March 2021
06

Get in Touch

Let's work
together.

Actively seeking roles in technical support and cloud operations. Feel free to reach out!

✉
Email
nidinshah@outlook.com
💼
LinkedIn
linkedin.com/in/nidin-shah
💻
GitHub
github.com/nidinshah
📄
Resume
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